April 9th Update: Revised Refund Return Process

Parking Services understands that this is a difficult time for all our customers and information is changing on a day to day basis. We would like to inform you that all of our changes in policy have been in an effort to accommodate and make the refund process as efficient and effective as possible for all involved.

Parking Services has been working with our internal and external partners to streamline and automate the refund process where possible.

Currently, it is no longer necessary to return your parking permit either by mail or email. For those of you who have already done this, thank you. For those of you who have not, there is no need to do anything at this current time.

Refund details below:

YORK STUDENTS
York Students will automatically receive a 2-week pro-rated refund for March plus a full refund for April. The $15.00 administrative charge has been waived as well. Please note that all outstanding parking notices will be deducted from your refund.

Please follow the below instructions in order to receive your Parking Services refund:

1. Sign up for Electronic Fund Transfer (Direct Deposit) by April 13, 2020.  This will allow York University to issue your EFT refund to your personal bank account (direct deposit).  If you have not already provided York University with your banking information for EFT purposes, you must provide it here: https://sfs.yorku.ca/refunds/request.
2. Once Step 1 is completed, York University will send you an email and deposit a small amount of pennies into your bank account in order to verify the accuracy of banking information provided.  You must complete this “Penny Check Validation” by April 20, 2020.
3. Once Step 2 is completed, York University will issue your refund via EFT/Direct Deposit.

Note: if you do not complete all of steps 1-3, your refund will be issued via Cheque and you will receive it in 7-8 weeks.

Should you have any questions regarding the above process please email rscheck@yorku.ca.

YORK STAFF/FACULTY
Employees who have already purchased a permit, either prepaid or by payroll deduction, will automatically receive a prorated refund.

For employees with Continuous Permits paid through payroll deduction, a 2-week prorated refund for March will be provided on your April 2020 pay cheque.  Subsequent Payroll deduction have been suspended until further notice.

For employees with prepaid sessional permits expiring April 30, a prorated two-week refund for March plus all of April will be provided. The $15.00 Administrative fee has also been waived.  You will be receiving your refund through the Finance department in the form of a Direct Deposit into your bank.  Parking Services is working with Finance and you will be receiving an email with the details shortly.

SENECA@YORK CUSTOMERS
Parking Services is working with Seneca to provide your refund in an automated format, like the York model, where possible.  Details will be communicated directly to each group once they have been finalized.

EXTERNAL CLIENTS (Vendors, stores etc)
Your refund will be processed back to your original form of payment.  Refund cheques will be processed for those who paid cash, cheque or debit.  Those who paid with credit card will be required to supply the first four and last four numbers of your original credit card in order to process your refund.  An email was sent out from Helen Hicks hhicks@yorku.ca requesting this information.

We will continue to update you as necessary. Parking Services would like to thank you all for your patience and understanding as we navigate through these challenging and uncertain times.

March 27 Update: Revised Refund Return Process

Parking Services understands that this is a difficult time for all our customers and information is changing on a day to day basis. We would like inform you that all of our changes in policy have been in an effort to accommodate and make the refund process as efficient and effective as possible for all involved.

Parking Services has been working with our internal and external partners to streamline and automate the refund process where possible.

Currently, it is no longer necessary to return your parking permit either by mail or email. For those of you who have already done this, thank you. For those of you who have not, there is no need to do anything at this current time.

Once we have determined the refund method for each group (Student, Staff, Faculty, Seneca, External) and it is solidified, we will communicate directly with you.

YORK STUDENTS
York Students will automatically receive a 2-week pro-rated refund for March plus a full refund for April. The $15.00 administrative charge has been waived as well.

We are working with Student Financial Services to develop the process.
Your refund amount will be posted to your Student Account and it will be immediately issued as a refund via Electronic Fund Transfer (EFT).

If you have not already provided the University with your banking information, you must provide it here: https://sfs.yorku.ca/refunds/request

At present, we are unable to provide an exact timeline when refunds will be applied, however, step one is to ensure you have your Electronic Fund Transfer (ETF) set up.

We will continue to update you as necessary. Parking Services would like to thank you all for your patience and understanding as we navigate through these challenging and uncertain times.

March 18 Update: Revised Return Process for Students Only

York Students who have already returned their permit do not need to take any further action. Refunds will be credited to your York student account.

York Students who have not yet returned their permit and who are requesting a refund are required to follow the revised, simplified process:

1. Send an email to parking@yorku.ca requesting the cancellation/refund of their permit and provide the following information:
   • • Full name
     • Student number
     • A picture of the parking permit hang tag (front only)

   A credit will be applied to your York student account.

Permits not used after March 16th and a request for cancellation sent by Thursday March 19th will receive a pro-rated 2-week refund for the month of March plus the month of April. Requests received after March 19th and by March 23rd will receive a 1-week pro-rated refund for March plus the month of April.

Our regular refund policy will be in effect for April and requests must be received by the 3rd business day of April in order to receive a refund for April. April refunds will not be pro-rated.

Please note that the $15 administration fee will be waived for the month of March and April.

Refund Policy Changes for the Month of March 2020 Due to Suspension of Face to Face Classes

Considering the university’s decision to suspend face to face classes effective Monday March 16, 2020, Parking Services is modifying the refund process for March returns. Permits not used after March 16th and returned or post marked by Thursday March 19th will receive a pro-rated 2-week refund for the month of March plus the month of April. Permits received after March 19th and by March 23rd will receive a 1-week pro-rated refund for March plus the month of April.

Our regular refund policy will be in effect for April and permits must be received by the 3rd business day of April in order to receive a refund for April. April refunds will not be pro-rated.

Please note that the $15 administration fee will be waived for the month of March and April.

How to return your permit?
There are two options:

1. RECOMMENDED METHOD
   • You can return via the mail to (hangtag only. Keep access card for future use):
     York University Parking Services
     Room 222, William Small Centre
     155 Campus Walk, York University
     4700 Keele Street, Toronto, Ontario M3J 1P3
2. OPTIONAL METHOD
   • You can return your permit (hangtag) in person to Parking Services, Room 222 William Small Centre

To facilitate this process, if you paid with credit card, please also include the first 4 and last 4 digits of the credit card number you used to purchase your permit. This will eliminate the need to contact you for this information and reduce delays.

Please note your permit can not be used after March 16th in order to qualify and must be received/postmarked by March 19th in order to qualify for the 2-week pro-rated refund plus the full refund for April.

If you have any questions, please contact Parking Services at 416-736-5335 or by email at parking@yorku.ca.